RETURNS & REFUNDS

Returns & Refunds

 

WOULD YOU LIKE TO RETURN OR EXCHANGE AN ITEM

 

No problem. If your towels are not quite what you expected, please reach out to us at support@angkapaus.com so we can help you with a return or exchange.

 

RETURN CONDITIONS

 

To be eligible for a return, items should be unused, unwashed, and in their original packaging with any tags or labels still attached. Please contact us before sending anything back, so we can give you the correct instructions and address for your return.

 

HOW TO START A RETURN

 

Email us at support@angkapaus.com with your order number and the item you would like to return or exchange. You can find your order number in your order confirmation email. Once we have reviewed your request, we will let you know how to proceed.

 

EXCHANGES

 

If you would like a different size or item, let us know when you contact us and we will do our best to arrange an exchange for you.

 

REFUNDS

 

Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved. If approved, your refund will be issued to your original payment method.

 

DAMAGED OR INCORRECT ITEMS

 

If an item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at support@angkapaus.com with a description and, where possible, a photo of the issue. We will work with you to find a suitable solution, whether that is a replacement or a refund.

 

QUESTIONS

 

If you have any questions about returns or refunds, please reach out to us at support@angkapaus.com or +31 6 46269117. We are happy to help.